Return Policy
Last Updated: [Date]
At [Your Company Name], we want you to be fully satisfied with your purchase. If for any reason you are not happy with your product, we are happy to accept returns under the following terms:
1. Eligibility for Returns
Items must be returned within [X] days of receiving your order.
The product must be in its original condition, unused, and with all tags, packaging, and accessories intact.
Products marked as non-returnable, such as personalized items, sale items, or perishable goods, are not eligible for return.
2. How to Initiate a Return To initiate a return, please follow these steps:
Contact our customer service team at [Email Address] or [Phone Number] to request a return authorization.
Provide your order number, the item(s) you wish to return, and the reason for the return.
You will receive return instructions and, if applicable, a prepaid return shipping label.
3. Return Shipping
If the return is due to a mistake on our part (e.g., wrong item, defective product), we will cover the cost of return shipping.
If you are returning an item for reasons other than an error on our part (e.g., change of mind), you will be responsible for return shipping costs.
4. Refunds Once we receive your returned item and confirm that it meets our return policy criteria:
We will process your refund to the original payment method.
Please allow [X] business days for the refund to appear in your account.
If your item was purchased with a discount or promotion, the refund will reflect the price paid after the discount.
5. Exchanges If you would like to exchange an item, please follow the same process as a return and place a new order for the item you want. Unfortunately, we do not offer direct exchanges at this time.
6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will:
Offer you a full refund or replacement.
Cover the return shipping costs.
7. Items Not Eligible for Return The following items cannot be returned:
Gift cards.
Downloadable software or digital products.
Opened or used products (unless defective).
Personalized or custom-made items.
8. Changes to This Policy We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after the changes constitutes your acceptance of the new return policy.
9. Contact Us If you have any questions or concerns about our Return Policy, please contact us at:
Email: [Email Address]
Phone: [Phone Number]
